Effect of near-total blockage of the Internet introduced by Egypt on the night of Thursday to Friday, several major companies face Friday in significant difficulties in their customer services. Egypt is home to many call centers, unreachable since the cutoff of communications, who put their employees laid off.
In recent years, many companies, particularly in the field of computers and new communication technologies, have in fact relocated or outsourced their call centers in Egypt. From a business perspective, the country has many advantages: a young population and large, speaking both Arabic and English, low wages, and strong technical infrastructure, thanks to the presence in the country of several cables very high speeds.
A market survey of U.S. Commerce Department also notes that the country has a "political stability" and that "the government strongly supports the industry (call centers). Several computer giants have therefore set up call centers in the country, including in Cairo: Microsoft, Oracle, Alcatel and Vodafone, are present, for example.
As for French companies, Orange installed in Egypt a center dedicated to its customer service for businesses. "The situation is even more problematic than another important center, located in India, was hit by an earthquake recently. But it is a predictable consequence of globalization, when companies relocate to the abroad, it is also sooner or later at the expense of service quality ", J.
Sebastian Crozier, CFE-CGC union official UNSA Orange. If Egypt is still far from India, which holds 60% market share of call centers Anglophones, the Egyptian government had established links with the Asian giant, with a relocation program to Egypt for certain services provided India. Ironically, the "political stability" - a euphemism for authoritarian regimes sometimes in official reports - touted by the U.S.
Department of Commerce is the source of significant failures for companies that have outsourced services in Egypt. In Tunisia, where many French companies have set up call centers, normal operation has generally been included, but the future of businesses and their employees remains very uncertain. 
In recent years, many companies, particularly in the field of computers and new communication technologies, have in fact relocated or outsourced their call centers in Egypt. From a business perspective, the country has many advantages: a young population and large, speaking both Arabic and English, low wages, and strong technical infrastructure, thanks to the presence in the country of several cables very high speeds.
A market survey of U.S. Commerce Department also notes that the country has a "political stability" and that "the government strongly supports the industry (call centers). Several computer giants have therefore set up call centers in the country, including in Cairo: Microsoft, Oracle, Alcatel and Vodafone, are present, for example.
As for French companies, Orange installed in Egypt a center dedicated to its customer service for businesses. "The situation is even more problematic than another important center, located in India, was hit by an earthquake recently. But it is a predictable consequence of globalization, when companies relocate to the abroad, it is also sooner or later at the expense of service quality ", J.
Sebastian Crozier, CFE-CGC union official UNSA Orange. If Egypt is still far from India, which holds 60% market share of call centers Anglophones, the Egyptian government had established links with the Asian giant, with a relocation program to Egypt for certain services provided India. Ironically, the "political stability" - a euphemism for authoritarian regimes sometimes in official reports - touted by the U.S.
Department of Commerce is the source of significant failures for companies that have outsourced services in Egypt. In Tunisia, where many French companies have set up call centers, normal operation has generally been included, but the future of businesses and their employees remains very uncertain.
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