The law is very clear: any change in the contract between a telephone and a special offer him the opportunity to cancel their subscription at no extra cost, even if the customer is always committed and regardless of the commitment period. The impact of the VAT increase on Internet subscriptions, which also affects, through a sleight of hand, most telephone subscriptions, thus enables subscribers to cancel their contracts triple play and mobile.
But according to the consumer association UFC-Que Choisir, all operators do not play the game The cancellation is possible one month before the commencement of the new rates - provided the 1st February - and up to four months later. Based on the findings of the association, SFR (in 70% of cases) and Orange (in 50% of cases) have so far refused to cancel the subscription.
In other cases, the customer is billed substantial termination fee (SFR, Orange, and Free-Alice in 100% of complaints), or refused number portability. The website of the association was also listed in its "best of the worst", many testimonies of dubious arguments advanced by the operators.
THE DGCCRF LAUNCHES INQUIRY The UFC-Que Choisir is therefore still the operators to "put an end to these unlawful and unfair barriers" and says that if these difficulties persist, it will seize justice. In parallel, the Directorate General for Competition, Consumption and Fraud Control opened an investigation into these practices.
If operators are reticent to allow their subscribers to take advantage of higher rates to go, because the recruitment of subscribers is the main sinews of war. Once the client won, he rarely leaves the operator once the commitment period ended: most often, he agreed a new contract with the same service provider.
Operators are therefore willing to heavily subsidize the sale of handsets, up to several hundred dollars for smartphones, to retain their customers. If the benefits of the VAT hike to go to competition, it is a loss to the operator, who has not had time to return on his investment. THORN OF THE RELEASE nevertheless remains a point that the law is unclear: the release of handsets.
The majority of handsets sold are in fact blocked and can not be used with the services of the operator who sold them. The release is usually possible only after a long period or against payment of fees that can amount to 100 euros. Operators are theoretically no obligation to provide the user manual to unlock the terminal for customers who leave their services, but this provision could be challenged.
Blocking should certainly push up the turnover of many shops offering an informal release of phones. HOW unsubscribe? The mode of termination varies depending on the operators, but in most cases, the customer has two options: call customer service or send a letter (sample letters and procedures detailed here).
Your operator is obliged to serve you by mail that your subscription rate conditions have changed the termination procedure shall be specified in that letter. If your operator has chosen not to pass on the VAT increase this February 1, the letter did you perhaps not yet arrived. Bouygues notably announced that it pass on the increase until March. 
But according to the consumer association UFC-Que Choisir, all operators do not play the game The cancellation is possible one month before the commencement of the new rates - provided the 1st February - and up to four months later. Based on the findings of the association, SFR (in 70% of cases) and Orange (in 50% of cases) have so far refused to cancel the subscription.
In other cases, the customer is billed substantial termination fee (SFR, Orange, and Free-Alice in 100% of complaints), or refused number portability. The website of the association was also listed in its "best of the worst", many testimonies of dubious arguments advanced by the operators.
THE DGCCRF LAUNCHES INQUIRY The UFC-Que Choisir is therefore still the operators to "put an end to these unlawful and unfair barriers" and says that if these difficulties persist, it will seize justice. In parallel, the Directorate General for Competition, Consumption and Fraud Control opened an investigation into these practices.
If operators are reticent to allow their subscribers to take advantage of higher rates to go, because the recruitment of subscribers is the main sinews of war. Once the client won, he rarely leaves the operator once the commitment period ended: most often, he agreed a new contract with the same service provider.
Operators are therefore willing to heavily subsidize the sale of handsets, up to several hundred dollars for smartphones, to retain their customers. If the benefits of the VAT hike to go to competition, it is a loss to the operator, who has not had time to return on his investment. THORN OF THE RELEASE nevertheless remains a point that the law is unclear: the release of handsets.
The majority of handsets sold are in fact blocked and can not be used with the services of the operator who sold them. The release is usually possible only after a long period or against payment of fees that can amount to 100 euros. Operators are theoretically no obligation to provide the user manual to unlock the terminal for customers who leave their services, but this provision could be challenged.
Blocking should certainly push up the turnover of many shops offering an informal release of phones. HOW unsubscribe? The mode of termination varies depending on the operators, but in most cases, the customer has two options: call customer service or send a letter (sample letters and procedures detailed here).
Your operator is obliged to serve you by mail that your subscription rate conditions have changed the termination procedure shall be specified in that letter. If your operator has chosen not to pass on the VAT increase this February 1, the letter did you perhaps not yet arrived. Bouygues notably announced that it pass on the increase until March.
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