THE PC no longer. Dark and silent stroke, no signs of life. If we are not versed in technology, to understand what is going wrong between processors, ram, hard drives and video cards can become an enormous task. Do not just have it repaired by an expert. And we hope that goes well. Because when you rely on computer services center is exactly how to bring the car to a mechanic: The question that we do pay over the odds haunt us forever, along with bitter certainty that we will never know the truth.
But the question is legitimate or is it just a cliché? To find out Altroconsumo has conducted an investigation of twenty service centers in Rome and Milan, ten city with the help of a hidden camera (WATCH THE VIDEO), the voluntary association of independent consumers are put in the shoes of common people struggling with a problem PC.
The result? Fortunately, the catch is not the practice, but when it happens, the bloodletting is assured. And, in some cases, the explanations of retailers to justify the high cost of repairs are among the most imaginative. The survey. The "sabotage" simulated by Altroconsumo was to release the RAM from its slot in notebook brands.
Eventuality that may happen, for example, following a stroke, causing a total block of the system, the screen stays black even though the start of the pc, without providing specific guidance on the nature of the problem. A trained eye, however, the damage is easily identified and repaired in a few minutes (just put the ram in its slot) and does not need any replacement or maintenance of installed software.
Estimated cost of repair, including the time required (10-15 minutes)? No more than 15 €. Best Rome. But the "simulators" Altroconsumo really have paid so little? In a shop in Milan and in six of the capital. Service center of Rome Asinfo not even have to pay: the seller has accepted that the intervention was very small and there was no need to pretend anything.
"In general - said the association - in Rome, the average price of the interventions was significantly lower than in Milan. Five Roman centers (see table) have carried out the ludicrous figures calling for repair, all under € 15 and under delivery with more than acceptable. Except IT Point Via Vassallo who gave us 11 days, but we did pay only € 6, the other did not take more than two days.
The only bad opinion of the capital if he wins the Save to PC via Mantegazza, who has spent 17 days and made us pay a total of € 396: a drain really unmotivated and justified with a fake 'fusion' and subsequent replacement of the motherboard. Milan's most expensive. Only one out of ten store visited, Hyper Pc Center Fiordaliso Rozzano, made payable to less than 15 € Altroconsumo put in quote.
Three other service centers only costs around € 20, € 30, while two asked, returning the computer but in short time. "The most worrying to Milan - explains the consumer association is reported to the PC-Buster Viale Certosa. The center attributed the failure of the motherboard and claims to resent replaced at a cost of 340 € and 26 day waiting period.
We do not know for sure if this happened but some clues, such as non-recent date of issue of the firmware of the card itself, lead us to believe that the piece is still the original and that the center will be limited only to re-integrate ram properly. " 
But the question is legitimate or is it just a cliché? To find out Altroconsumo has conducted an investigation of twenty service centers in Rome and Milan, ten city with the help of a hidden camera (WATCH THE VIDEO), the voluntary association of independent consumers are put in the shoes of common people struggling with a problem PC.
The result? Fortunately, the catch is not the practice, but when it happens, the bloodletting is assured. And, in some cases, the explanations of retailers to justify the high cost of repairs are among the most imaginative. The survey. The "sabotage" simulated by Altroconsumo was to release the RAM from its slot in notebook brands.
Eventuality that may happen, for example, following a stroke, causing a total block of the system, the screen stays black even though the start of the pc, without providing specific guidance on the nature of the problem. A trained eye, however, the damage is easily identified and repaired in a few minutes (just put the ram in its slot) and does not need any replacement or maintenance of installed software.
Estimated cost of repair, including the time required (10-15 minutes)? No more than 15 €. Best Rome. But the "simulators" Altroconsumo really have paid so little? In a shop in Milan and in six of the capital. Service center of Rome Asinfo not even have to pay: the seller has accepted that the intervention was very small and there was no need to pretend anything.
"In general - said the association - in Rome, the average price of the interventions was significantly lower than in Milan. Five Roman centers (see table) have carried out the ludicrous figures calling for repair, all under € 15 and under delivery with more than acceptable. Except IT Point Via Vassallo who gave us 11 days, but we did pay only € 6, the other did not take more than two days.
The only bad opinion of the capital if he wins the Save to PC via Mantegazza, who has spent 17 days and made us pay a total of € 396: a drain really unmotivated and justified with a fake 'fusion' and subsequent replacement of the motherboard. Milan's most expensive. Only one out of ten store visited, Hyper Pc Center Fiordaliso Rozzano, made payable to less than 15 € Altroconsumo put in quote.
Three other service centers only costs around € 20, € 30, while two asked, returning the computer but in short time. "The most worrying to Milan - explains the consumer association is reported to the PC-Buster Viale Certosa. The center attributed the failure of the motherboard and claims to resent replaced at a cost of 340 € and 26 day waiting period.
We do not know for sure if this happened but some clues, such as non-recent date of issue of the firmware of the card itself, lead us to believe that the piece is still the original and that the center will be limited only to re-integrate ram properly. "
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