VAT: telcos refusing cancellations will be punished

"This creates a transition period of four months may allow any customer to be free, because in fact this applies to all operators," said one industry analyst. / Secretary of State for consumption, Frederic Lefebvre, warned on Friday 31 December, the operators that they would be "punished" if they did not "consider requests for termination" for customers with Internet packages and mobile will increase due to the VAT hike.

In a letter to the consumer association UFC-Que Choisir, Lefebvre announces that "asked the Directorate General for Competition, Consumption and Fraud [DGCCRF]" to control telecom operators that will increase from 1 February tariffs. INFORMATION consumers.Member DGCCRF will include monitoring "compliance by operators of the rules of consumer information on changes to their current offerings," it is written.

It will also monitor the "good consideration by them of the cancellation requests resulting from these contractual changes." Failure to respect these principles or lack of transparency, operators at fault will be punished, and I will ensure that the public is informed of the precise motivations of these sanctions, "said Secretary of State.

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