Monday, January 24, 2011

In the world there are more than 200,000 call centers

There is a field of internet users who do not have constant access to the network in the rural world, the first encounter with Internet takes place in call centers, small places, like a cyber cafe where a facilitator teaches the first steps. In Andalusia, the Consortium Fernández de los Ríos, a public entity that manages the Red Guadalinfo, has 692 centers located in Andalusian municipalities with fewer than 20,000 inhabitants.

The exceptions are 65 that, within urban areas, are established in areas at risk of social exclusion. This same institution has organized the First International Congress of Telecentres with speakers and guests from Latin America, Europe and North America. Over a thousand people attend the conference.

In the world there are over 200,000 call centers and Spain have exceeded 6,500. The first telecentre was opened in 1985 in Veldmdalen in Sweden. After 25 years promoting the technology as a more of life Richard Fuchs, President of the World Association of Call Centre operates a network of its kind in Canada since 1988.

Besides being the gateway for the elderly and retirees to the Internet, have been concerned to export their model of teaching methods to the Philippines, Chile and Colombia. Several members of his team are in Sri Lanka, Malaysia and Thailand. In his view, the big bang, especially poorer countries, is coming through the mobile phones: "We do not sail with the phone but it is our hope to standardize and reduce the digital divide and teach with a base." In the same speech he denounced the difficulty of finding a common platform.

"There is no standard for data management and binds us to an operating system. This makes a lot of our work in cooperation." Richard Fuchs captivated the audience with the history of CissySenono in Kampala (Uganda), where 1997 attended a workshop in a downtown street. During the opening, Sebastián Muriel, CEO of Network is considered that the concept of literacy is not enough: "We want people to be active, to find value and overcome barriers.

Internet is a gateway to free knowledge to make our a more open country, to seek social and economic progress. " Besides the official program for this meeting serves as the promoters of the centers to share experiences. Your challenge, once most people already know the rudiments of navigation, is to promote awareness.

As a joke, among them, are called "dynamite." Merche, covers the area of the Alpujarras. Is especially proud to see how local trade flourishes and sustainable in your area. Hams 2.0, with the option to sponsor a ham, is the flagship project in your area.

No comments:

Post a Comment